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Flight disruption management

Flight disruption management
for travel companies

Monitor every flight, connect disruptions to affected travellers and trips, and give your team a clear view of what needs to happen next.

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Detect

Detect flight disruption across every active trip

Monitor delays, cancellations, and schedule changes without checking individual airline websites or booking records manually.

Identify

Immediately identify affected travellers

Connect each flight disruption to the relevant passengers, groups, itineraries, and onward travel arrangements.

Impact

Understand the full operational impact

See which trips, connections, transfers, hotels, and traveller groups may require attention.

Action

Know what action needs to be taken

Give operations teams a clear list of affected travellers and outstanding actions, including communication, rebooking, and escalation.

Workflows

Replace fragmented disruption workflows

Bring flight monitoring, trip information, traveller records, and operational actions into one shared dashboard.

Respond

Respond before travellers contact your team

Detect problems earlier and give your team the information required to act quickly and consistently.

How it works

From flight change to operational action

When a flight is delayed or cancelled, travel teams must determine which travellers are affected, which trips are connected, and who needs to be contacted.

Cuppa brings that information together. It monitors flights, connects changes to the relevant trips and travellers, and shows the required actions in one clear disruption management dashboard.

Who it's for

Built for companies managing complex travel

Cuppa fits operations teams running groups, multi-leg itineraries, and high-volume travel programmes.
  • Group tour operators
  • Educational travel companies
  • Sports travel providers
  • Cruise operators
  • Corporate travel teams
  • Luxury travel agencies
  • Event travel companies
  • Destination management companies

FAQ

Frequently asked questions

Common questions about Cuppa's flight disruption management platform.
How does Cuppa identify affected travellers?

Cuppa connects monitored flights to traveller records, groups, trips, and itineraries so operations teams can immediately see who may require support.

Can Cuppa monitor multiple trips and flights?

Yes. Cuppa provides one operational view across multiple active trips, flights, groups, and travellers.

Does Cuppa replace our booking system?

Cuppa complements booking and internal travel systems by providing a dedicated flight monitoring and disruption management layer.

Who is Cuppa designed for?

Cuppa is designed for travel companies and operations teams managing groups, complex itineraries, international travel, or large numbers of active travellers.

Manage every flight disruption
from one clear dashboard

See what changed, identify who is affected, and coordinate what happens next.

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