Cuppa Documentation

Custom properties in Cuppa allow you to add structured data to tickets, making it easier to track, filter, and categorize customer requests.

Tasks within a ticket help teams break down complex customer inquiries into actionable steps. Whether you need to collaborate, assign follow-ups, or track progress, tasks ensure every request moves forward efficiently.

The Notifications Tab keeps you updated on important ticket activity, ensuring you never miss a task, assignment, or mention.

This guide walks you through the step-by-step process of connecting your custom domain email to Cuppa using IMAP.

Discover a smarter approach to customer support. The Cuppa Method is built around clear workflows—Triage, Resolve, Report—to help teams scale support without losing quality.

The Cuppa Method is a simple, structured approach to handling customer support—especially over email.