Cuppa Documentation

Custom properties in Cuppa allow you to add structured data to tickets, making it easier to track, filter, and categorize customer requests.

Tasks within a ticket help teams break down complex customer inquiries into actionable steps. Whether you need to collaborate, assign follow-ups, or track progress, tasks ensure every request moves forward efficiently.

The Notifications Tab keeps you updated on important ticket activity, ensuring you never miss a task, assignment, or mention.

Getting started with Cuppa is straight forward

The Inbox Tab organizes all incoming emails, helping you stay on top of customer conversations, assignments, and follow-ups.

The Workspace Tab is your team's central hub, where you can manage members, assign roles, and collaborate seamlessly on customer conversations.