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Managing Notifications in Cuppa
Start Guide
Connecting Your Custom Domain Email with IMAP
The Cuppa Method: Introduction
What is the Cuppa Method?
Inbox
Triage with Clarity
Workspaces
Resolve as a Team
Activity Log
Report for Growth
Why Simplicity Matters in Support Tools
The Cuppa Method: Bringing it All Together
Cuppa Documentation
Get an overview of cuppa's Features, integrations, and how to use them.
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Custom Properties
Custom properties in Cuppa allow you to add structured data to tickets, making it easier to track, filter, and categorize customer requests.
Managing Tasks Within a Ticket
Tasks within a ticket help teams break down complex customer inquiries into actionable steps. Whether you need to collaborate, assign follow-ups, or track progress, tasks ensure every request moves forward efficiently.
Managing Notifications in Cuppa
The Notifications Tab keeps you updated on important ticket activity, ensuring you never miss a task, assignment, or mention.
Start Guide
Getting started with Cuppa is straight forward
Connecting Your Custom Domain Email with IMAP
This guide walks you through the step-by-step process of connecting your custom domain email to Cuppa using IMAP.
The Cuppa Method: Introduction
Discover a smarter approach to customer support. The Cuppa Method is built around clear workflows—Triage, Resolve, Report—to help teams scale support without losing quality.