The Activity Log provides a complete history of changes within a ticket, ensuring full visibility for your team. It tracks updates such as status changes, label modifications, and adjustments to custom properties. The log also enables real-time collaboration, allowing team members to communicate internally and resolve complex inquiries more efficiently.
Access the Activity Log directly within any ticket. Here, you'll see a detailed timeline of all updates, including who made the changes and when they occurred.
The Activity Log automatically records key actions such as:
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Use the Activity Log to discuss inquiries internally. Team members can leave comments, tag colleagues, and share updates, keeping communication centralized within the ticket. This is especially useful for complex requests that require input from multiple people.
The Activity Log helps your team stay organized and aligned, ensuring every inquiry is handled efficiently from start to finish.
The Activity Log is a real-time history of all changes made to a ticket. It tracks updates like status changes, label modifications, and custom property edits while also allowing internal team collaboration.
The Activity Log is available within each ticket. Scroll to the activity section to view all logged updates and team discussions.
The Activity Log automatically tracks:
Yes. You can use the Activity Log to chat with your team, tag colleagues, and collaborate in real time without switching tools.
Anyone with access to the ticket can view the Activity Log, making it a useful tool for keeping teams aligned.
No. The Activity Log maintains a permanent record of ticket history to ensure transparency and accountability.
The Activity Log keeps ticket history organized, improves collaboration, and ensures that no critical updates are missed—helping teams resolve inquiries faster.
