Great support doesn’t happen by accident—it’s built on habits, tools, and a team that knows where to focus. The Cuppa Method is designed to give support teams that focus. It breaks the chaos of the inbox into three clear workflows: triage what’s urgent, resolve what’s needed, and report what matters.
Whether you’re managing a lean team or scaling fast, these practices help you stay organized, collaborate better, and deliver support that feels personal and efficient. They also make it easier to track what’s working, spot opportunities to improve, and share insights that move your business forward.
At its core, the Cuppa Method is about returning to the fundamentals of great support—clear ownership, structured process, and tools that make it easy to do your best work.
