Inbox

How to Create a Channel and Connect Your Email Inbox

Setting up a channel in Cuppa helps you centralize customer emails and collaborate seamlessly. Follow these simple steps to get started.

Step 1: Navigate to Your Account Settings

1. Go to Cuppa Dashboard.
2. Click Account in the top-right corner.
3. Select Account Settings from the dropdown menu.

Step 2: Create a Channel

1. Click Emails in the settings menu.
2. Click Create Channel.
3. In the Enter channel name field, type your desired channel name.
4. Choose whether to make it a Shared Channel (for team collaboration) or a Private Channel (for personal use).
5. Click Create Channel.

Step 3: Connect Your Email Inbox

1. Click Connect to an email inbox.
2. Select Add with Oulook or Gmail.
3. Enter your email credentials and follow the on-screen prompts.
4. Click Done to complete the connection.

Step 4: Sync Your Emails

1. Navigate to the Unassigned tab.
2. Wait for your emails to sync—this may take a moment.
3. Once synced, you're ready to start organizing and responding to messages!

Get Started with Cuppa Today!

Now that your inbox is set up, start managing customer conversations effortlessly.

Log in to Cuppa and start triaging emails.‍

Cuppa makes support smarter, faster, and easier—let’s get started!