The email customer service platform

built for

collaboration.

growth.

modern teams.

teams of all sizes.

A simple and powerful platform for modern teams.
Deliver five-star service that stands out from the crowd.

Get started - it's free

Discover the Cuppa Method

The modern customer service solution

Customer support should be structured, scalable, and effortless. Cuppa turns email into a powerful, organized workflow—helping teams triage, resolve, and learn from every conversation. With clear ownership and built-in collaboration, support becomes more efficient, freeing your team to focus on what matters most: delivering great customer experiences.

A customer service workflow

designed to scale.

1. Triage

Quickly sort, prioritize, and assign incoming emails to the right team members.

2. Resolve

Take action faster with internal comments, shared inbox collaboration, and seamless task management.

3. Feedback (coming soon)

Turn conversations into insights for product and customer experience improvement

Deliver better customer experiences

and win life long customers.

68%

Increase in team workflow efficiency.

2.5x

Increase in response times across all team members.

95%

Average CSAT score meaning happier customers.

Smart Features for Faster, Better Customer Support

Shared Inbox

Manage customer emails from multiple sources in a single, organized inbox, so your team stays on top of every request.

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Keep Requests Organized and Accountable

Assign conversations to the right team members and use tags and labels to sort, categorize, and prioritize every request.

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Reply Without Losing Focus

View the full history of every interaction, send emails directly within a ticket, and collaborate in real time to keep conversations connected and resolutions fast.

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Set up your team with Cuppa and experience a better way to manage customer conversations.

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FAQ

More about Cuppa

What is Cuppa?

Cuppa is a modern customer service solution designed for dynamic teams. Streamline your workflow, deliver personalized service at scale, and transform customer support into your competitive edge. Track key data points, enhance the user journey, and turn your customer service into a competitive advantage.

How does Cuppa work?

Looking for an easy-to-use customer service platform? Get started for free by creating an account for you and your team. Link your Outlook or Gmail account, or set up a live chat on your website to begin engaging with customers. Need something more advanced? Contact the Cuppa team to create a tailored plan to elevate your customer service. From help desk architecture and SOP creation to software setup and team training, we’ve got you covered. Explore Cuppa Enterprise solutions for more details.

How much is Cuppa?

Cuppa is free for teams, with unlimited seats for everyone! Ready to get started? Sign up now and simplify your workflow.

Who can benefit from Cuppa?

Cuppa is the perfect solution for customer service teams aiming to enhance their workflow, account management sales teams managing existing customers, and project or operations managers coordinating tasks and communication. With a shared inbox, teams can keep everything organized, ensuring a streamlined and efficient approach to managing customer interactions.