The email customer service platform built for

collaboration.

growth.

modern teams.

teams of all sizes.

A simple and powerful platform for modern teams.
Deliver five-star service that stands out from the crowd.

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Why we built Cuppa

The modern customer service solution

Customer support should be structured, scalable, and effortless. Cuppa turns email into a powerful, organized workflow—helping teams triage, resolve, and learn from every conversation. With clear ownership and built-in collaboration, support becomes more efficient, freeing your team to focus on what matters most: delivering great customer experiences.

Triage

Bring clarity to every conversation.

Make sense of incoming emails. Automatically sort, prioritize, and assign tickets so your team stays focused. No clutter, no confusion—just clear next steps.

Resolve

Keep support structured and efficient.

Take control of customer issues. Track progress, collaborate with teammates, and close tickets faster—all while keeping every response thoughtful, human and on point.

Feedback

Use data to guide your next move.

See the bigger picture. Understand why customers reach out, what they need, and how you can improve. Reduce support tickets by identifying root causes and unlocking new opportunities for business growth.

Need expert help? Learn more about Cuppa Customer Support Audits

Deliver better customer experiences

and win life long customers.

68%

Increase in team workflow efficiency.

2.5x

Increase in response times across all team members.

95%

Average CSAT score meaning happier customers.

Smart Features for Faster, Better Customer Support

Centralised Inbox

Whether you’re a small team or a large enterprise, having all your customer messages in one organized space is a game-changer. With Cuppa, everything stays in one place, making it easy to track, manage, and stay on top of it all.

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Real Time Collaboration

Real-time collaboration is essential for any team striving for efficiency and seamless communication. With the right tools, you can create tasks, store documents, and keep all critical information in one place. Whether you’re returning after time away or diving into a new project, you’ll quickly get up to speed and be ready to contribute effectively.

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Customer Support Insights

Uncover hidden inefficiencies and pinpoint opportunities to optimize team structure, processes, and tools for consistent, measurable success.
Learn more about Cuppa Customer Support Audits

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FAQ

More about Cuppa

What is Cuppa?

Cuppa is a modern customer service solution designed for dynamic teams. Streamline your workflow, deliver personalized service at scale, and transform customer support into your competitive edge. Track key data points, enhance the user journey, and turn your customer service into a competitive advantage.

How does Cuppa work?

Looking for an easy-to-use customer service platform? Get started for free by creating an account for you and your team. Link your Outlook or Gmail account, or set up a live chat on your website to begin engaging with customers. Need something more advanced? Contact the Cuppa team to create a tailored plan to elevate your customer service. From help desk architecture and SOP creation to software setup and team training, we’ve got you covered. Explore Cuppa Enterprise solutions for more details.

How much is Cuppa?

Cuppa is free for teams, with unlimited seats for everyone! Ready to get started? Sign up now and simplify your workflow.

Who can benefit from Cuppa?

Cuppa is the perfect solution for customer service teams aiming to enhance their workflow, account management sales teams managing existing customers, and project or operations managers coordinating tasks and communication. With a shared inbox, teams can keep everything organized, ensuring a streamlined and efficient approach to managing customer interactions.