An effortless and elegant way to manage support tickets.

Built for modern support teams, Cuppa makes managing customer support tickets effortless—so you can understand your customers better and deliver outstanding experiences.

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Central Inbox

Whether you're a small team or a large enterprise, Cuppa’s shared inbox brings all your inboxes together in one place. Make sure no email gets missed, and keep everyone on the same page. Discover More.

Email Ticketing

Make your workflow seamless. Turn emails into actionable tickets, collaborate in real time, and assign tasks effortlessly—all in one place with Cuppa. Stay organized, stay ahead, and deliver standout customer experiences.

Cuppa Intelligence (Coming Soon)

What recurring issues are your customers facing? How are they experiencing your product? How do they feel about your brand? Your data holds the answers, and Cuppa Intelligence turns it into actionable insights to elevate both your support and product team.

Automate customer support ticket reporting

Turn customer support tickets into actionable insights for product development.

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Goals

Accomplish more with Cuppa

Get more done with Cuppa—designed for teams of all sizes to simplify support and create standout customer experiences.

Share Inboxes

Make it easy for teams to view and manage emails collectively.

Reduce Admin Time

Cut down on tedious tasks that take forever.

Improved Experience

Deliver superior customer support and experiences.

Automated Workflow

Create rule and automatically loop in the right team members based on active playbook and touchpoints.

Reporting

Track key KPIs - from response time, tag percentages, team performance and more.

Task

Create tasks within each ticket so team members know what to do next.

Learn How to Elevate Your Business with Exceptional Customer Support

Learn how to grow life long customers through exceptional customer service with Cuppa's definitive guide.

Best Customer Support

Unlike other companies, we truly care about you.

Need help setting up your workspace or just have a quick question about Cuppa? Well, we got you covered - we're always here for you. Still not convinced? Book a demo now.

Ready to get started?

No matter how big or small you are, Cuppa helps you streamline your team's workflow, so you can give every client the VIP treatment — and a great first impression.

FAQs

What is Cuppa?

Cuppa’s the simple email ticketing platform built for better customer support. Ditch the cluttered inbox—turn emails into tickets, so your team can handle requests with ease and loop in teammates when needed. Every customer gets the VIP treatment, making that first impression one they won’t forget.

How does Cuppa's shared inbox work?

Connect your email inboxes and give your support team access to everything they need. Turn each email into a support ticket, chat with team members in real-time, and add tasks—all in one simple platform. It’s everything you need to resolve customer issues faster and deliver top-notch support with ease.

Can I use Cuppa for personal emails?

Yes, Cuppa allows you to manage personal emails just as efficiently as shared inboxes. You can convert personal emails into conversations, assign tasks to team members, and keep all actions organized in one place.

How does Cuppa help with email ticketing?

Cuppa turns emails into manageable tickets. Each inquiry can be assigned, tracked, and resolved efficiently, ensuring that all customer support issues are handled promptly. This helps in maintaining clear communication and improving overall support efficiency.

How can Cuppa help with real-time collaboration?

Cuppa facilitates real-time collaboration by allowing team members to comment, mention, and assign tasks within an email thread. This keeps everyone on the same page and ensures that issues are resolved quickly and efficiently.

Who’s Cuppa for?

Cuppa is built for small and medium businesses to handle support emails with ease. It keeps customer support, success, and sales teams aligned by turning emails into tickets and managing conversations all in one place—simple setup, powerful results.

Is Cuppa free? 

Yes, Cuppa has a free tier available for small teams, making it easy to get started with our customer support ticketing platform. Designed for efficiency, Cuppa helps you manage support emails by turning them into tickets, streamlining your workflow. It’s the perfect solution for small and medium businesses looking to deliver great support without the extra cost.