The customer service platform built for

collaboration.

growth.

modern teams.

teams of all sizes.

A simple and powerful platform for modern teams.
Deliver five-star service that stands out from the crowd.

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Why we built Cuppa

The modern customer service solution

Delivering exceptional customer experiences drives business growth, but it starts with an efficient workflow. Cuppa simplifies your team’s workflow and keeps everyone aligned, turning customer service into your competitive advantage.

Customers

For your customers

Make connecting with your team effortless for customers. Whether they prefer email or live chat, offer them the flexibility to reach out in the way that suits them best.

Teams

Streamline your workflow

Streamline your team’s workflow with real-time collaboration, shared email inbox, and effortless task management. Stay in sync to respond faster and deliver exceptional customer service—all from one place, no tab-hopping required.

Managers

Unlock new data insights

Unlock valuable data and uncover customer insights to elevate your business. Work across teams and use data-driven improvements to refine operations and enhance the customer experience.

Deliver better customer experiences

and win life long customers.

68%

Increase in team workflow efficiency.

2.5x

Increase in response times across all team members.

95%

Average CSAT score meaning happier customers.

Made for modern customer facing teams

Centralised Inbox

Whether you’re a small team or a large enterprise, having all your customer messages in one organized space is a game-changer. With Cuppa, everything stays in one place, making it easy to track, manage, and stay on top of it all.

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Real Time Collaboration

Real-time collaboration is essential for any team striving for efficiency and seamless communication. With the right tools, you can create tasks, store documents, and keep all critical information in one place. Whether you’re returning after time away or diving into a new project, you’ll quickly get up to speed and be ready to contribute effectively.

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Live Chat

Streamline your team’s workflow with real-time collaboration and effortless task management. Stay in sync to respond faster and deliver exceptional customer service—all from one place, no tab-hopping required.

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Coming Soon

Customer Insights

Use data to uncover what your customers are really saying. Collaborate across teams to enhance operations and elevate the user experience—streamline costs over time and reduce support tickets effectively.

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Ready to get going?

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FAQ

More about Cuppa

What is Cuppa?

Cuppa is a modern customer service solution designed for dynamic teams. Streamline your workflow, deliver personalized service at scale, and transform customer support into your competitive edge. Track key data points, enhance the user journey, and turn your customer service into a competitive advantage.

How does Cuppa work?

Looking for an easy-to-use customer service platform? Get started for free by creating an account for you and your team. Link your Outlook or Gmail account, or set up a live chat on your website to begin engaging with customers. Need something more advanced? Contact the Cuppa team to create a tailored plan to elevate your customer service. From help desk architecture and SOP creation to software setup and team training, we’ve got you covered. Explore Cuppa Enterprise solutions for more details.

How much is Cuppa?

Cuppa is free for teams, with unlimited seats for everyone! Ready to get started? Sign up now and simplify your workflow.

Who can benefit from Cuppa?

Cuppa is the perfect solution for customer service teams aiming to enhance their workflow, account management sales teams managing existing customers, and project or operations managers coordinating tasks and communication. With a shared inbox, teams can keep everything organized, ensuring a streamlined and efficient approach to managing customer interactions.