Product Overview

Keep everything in one tidy place.

Centralize every customer conversation in one platform. Your team works more efficiently, while your customers get a seamless experience.

Personal & Shared Inboxes

Whether its from your personal email or from the a shared inbox, easily create conversations and assign the relevant person to solve it.

Your personal inbox right at your finger tips

Sometimes, personal emails require action from you or a team member. Instead of leaving them as emails, you can effortlessly convert them into conversations, collaborate with your team, and create actionable tasks—all in one organized space.

Keep every one in sync with shared inboxes

Not knowing who’s handling what can lead to slow responses and confused customers. With Cuppa, you can easily view new incoming inquiries and claim them for yourself or assign them to a team member with the right expertise. No matter how you divide the workload, one thing is always certain—you’ll never let anything slip through the cracks.

Coming Soon

Automate repetitive tasks and free up your time.

Don't get overwhelmed with tedious tasks. Achieve more in less time by transforming everyday processes into automated workflows—no coding required.

With Cuppa you can...

Reduce Data Silos

Team Accountability

Keep Organized

Improved Efficiency

Track Key Metrics

Collaborate Real Time

Learn How to Elevate Your Business with Exceptional Customer Support

Learn how to grow life long customers through exceptional customer service with Cuppa's definitive guide.

Ready to get started?

No matter how big or small you are, Cuppa helps you streamline your team's workflow, so you can give every client the VIP treatment — and a great first impression.

Frequently asked questions

What is Cuppa?

Cuppa is an email helpdesk and ticketing system designed to streamline customer support. It integrates with Gmail and Outlook to manage emails from both personal and shared inboxes, allowing teams to collaborate efficiently and keep track of customer inquiries.

How does Cuppa's shared inbox work?

Cuppa’s shared inbox allows teams to view, manage, and assign incoming emails from a single queue. This ensures that no email goes unanswered and helps in distributing tasks based on team members' expertise, improving response times and customer satisfaction.

Can I use Cuppa for personal emails?

Yes, Cuppa allows you to manage personal emails just as efficiently as shared inboxes. You can convert personal emails into conversations, assign tasks to team members, and keep all actions organized in one place.

How does Cuppa help with email ticketing?

Cuppa turns emails into manageable tickets. Each inquiry can be assigned, tracked, and resolved efficiently, ensuring that all customer support issues are handled promptly. This helps in maintaining clear communication and improving overall support efficiency.

Can Cuppa automate repetitive tasks?

Yes, Cuppa can automate repetitive tasks to save time and increase productivity. You can set up automated workflows without needing to write any code, allowing your team to focus on more important tasks.

How does Cuppa improve team accountability?

Cuppa improves team accountability by clearly assigning tasks and tracking progress. Team members can see who is handling what, ensuring that responsibilities are clear and nothing falls through the cracks.

What metrics can I track with Cuppa?

Cuppa allows you to track key metrics such as response times, ticket resolution rates, and overall email volume. These insights help in identifying areas for improvement and ensuring that customer support is efficient and effective.

How does Cuppa ensure data is not siloed?

Cuppa reduces data silos by centralizing all email communications in one platform. This ensures that all team members have access to the same information, improving collaboration and decision-making.