‍Version 1.0 Release

A new way to manage customer support
We’re excited to introduce the first major release of Cuppa. This update brings a structured approach to handling inquiries, a redesigned UI, and major improvements to email and notifications.

Introducing the Cuppa workflow

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Great customer support drives business growth. It creates lifelong customers and fuels word-of-mouth advocacy. But without the right structure, maintaining a consistently high standard is tough.

That’s why we built Cuppa around a simple yet powerful workflow: Triage & Resolve. This structured approach ensures every inquiry is handled efficiently, keeping your team aligned and your customers happy.

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• Triage: Quickly assess, categorize, and assign incoming inquiries so nothing falls through the cracks.
• Resolve: Follow up, collaborate, and close the loop with customers to provide clear and effective support.

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With this foundation, your team always knows what’s happening and what needs attention next.

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New UI design

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We’ve made key improvements to make Cuppa easier and faster to use:

• Interactive list items streamline triage, helping you sort and prioritize inquiries effortlessly.
• A cleaner sidebar that aligns with our new Triage & Resolve workflow.

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Email system overhaul

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Cuppa is now officially Google-verified for email.

• Support for IMAP and custom email domains means more flexibility in managing emails.
• Improved email performance and reliability.

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New notifications

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Stay on top of important updates with real-time notifications for:

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• Task due dates – Reminders sent a day before deadlines.
• Mentions – Get notified when someone tags you in a conversation.
• Task assignments – Know instantly when a task is assigned to you.
• Ticket assignments – Get updates when new tickets are assigned to you.

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Coming next

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We’re already working on the next set of improvements:

• Faster ticket page loading – Speeding up performance for smoother navigation.
• Improved counter system – Enhancing sidebar counters for better visibility.
• Metrics and reports – Gain insights with better analytics.

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More to come soon.

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Haven’t started using Cuppa yet? Sign up here and start growing your business with better customer support.

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