We’ve rolled out a big update to help teams move faster, stay organized, and deliver better support. Here’s what’s new:
A new look that’s easier on the eyes and smoother to navigate. Whether you’re replying, assigning, or just browsing, the new design helps everyone feel right at home.
We’ve improved how emails display and behave. Conversations are easier to follow, replies are faster to send, and the whole flow just feels better.
Cuppa now automatically captures company and contact details from incoming emails—keeping your database tidy without any manual work. You can also create smart rules to auto-assign tickets to the right teammates based on company or domain, helping your team skip triage and respond faster.
Stay in the loop with improved notifications. You’ll now get alerts when:
• You’re @mentioned in a ticket
• A ticket is assigned to you
• New tickets arrive in inboxes you follow
Connecting your email and setting up inboxes is now faster and more intuitive. Get started in just a few clicks.
Here’s what’s in the pipeline:
• Save Filter Views – Quickly access your most-used views without resetting filters
• Inbox Sync for Archiving – Archive emails directly from Cuppa and keep your inbox clean
• Select Sender for Replies – Choose which address to send from when replying to customers
• ...and more improvements coming soon
You can now view attachments from incoming emails and upload your own files directly within tickets.
Filter tickets by team member to get better visibility into who’s handling what.
You can now subscribe to inboxes and receive email notifications when a new support ticket arrives.
We’ve improved how tickets load in your inbox to make the experience faster and more responsive.
We’ve updated counter logic in the sidebar:
We’re adding a new section to view companies and associated contacts.
Our first automation feature will allow tickets to be automatically assigned to a team member based on the company they’re from.
We’re working on a new global search that includes ticket data and email content to help you find exactly what you need, fast.
A new way to manage customer support
We’re excited to introduce the first major release of Cuppa. This update brings a structured approach to handling inquiries, a redesigned UI, and major improvements to email and notifications.
Great customer support drives business growth. It creates lifelong customers and fuels word-of-mouth advocacy. But without the right structure, maintaining a consistently high standard is tough.
That’s why we built Cuppa around a simple yet powerful workflow: Triage & Resolve. This structured approach ensures every inquiry is handled efficiently, keeping your team aligned and your customers happy.
With this foundation, your team always knows what’s happening and what needs attention next.
We’ve made key improvements to make Cuppa easier and faster to use:
Cuppa is now officially Google-verified for email.
Stay on top of important updates with real-time notifications for:
We’re already working on the next set of improvements:
More to come soon.
Haven’t started using Cuppa yet? Start growing your business with better customer support.