About Cuppa
Cuppa is the only customer support platform that puts structured workflows at the center. Built for customer-facing teams—support, success, and ops—Cuppa helps you stay aligned, assign clear ownership, and keep every conversation on track.
About Cuppa
Cuppa is a simple, elegant customer support platform designed for seamless collaboration. We believe that simplicity helps teams work more efficiently, so they can focus on delivering the best customer experience possible.
Reduction in resolution time.
Increase in sales
Reduction in support
tickets.
At Cuppa, we believe great customer experiences start with clarity, efficiency, and structure. Too often, support teams struggle with scattered workflows, making it hard to keep track of conversations and respond effectively. We set out to change that.
Cuppa is built on a simple yet powerful philosophy: Triage and Resolve. Our platform makes it easy for teams to sort, prioritize, and take action on every customer request, ensuring nothing gets lost. By providing a structured workflow that’s easy to adopt, managers and team members can work more efficiently—without the complexity of traditional ticketing systems.With a sleek, intuitive design,
Cuppa ensures that support teams can focus on what matters most: delivering fast, effective resolutions while keeping customer interactions organized. Whether you’re managing a high-volume inbox, collaborating on complex cases, or tracking trends to improve service, Cuppa provides the structure you need without unnecessary friction.
Because great customer support shouldn’t feel complicated—it should just work.
The name Cuppa stems from a simple yet relatable moment—sitting at a desk with a warm cup of coffee or tea, waiting for a response. Again and again, we heard the same story from customers: “I was sipping my coffee, waiting for an answer. By the time my cup was empty, I was still waiting.” That cold, empty mug became a symbol—not just of delayed responses, but of missed opportunities to build trust and loyalty.
We started asking deeper questions: Why are businesses struggling to meet customer expectations? How can we help them become more efficient to enhance every customer’s experience? Better yet, what if we could track and resolve issues proactively, so fewer customers even needed help in the first place? These questions inspired the creation of Cuppa.
Our mission is simple: to make every customer interaction seamless, proactive, and satisfying—like the perfect cup of coffee or tea. By equipping businesses with smarter tools and actionable insights, we’re helping them respond faster, resolve problems before they arise, and strengthen relationships with every conversation.
Cuppa is a B2B shared inbox and ticketing platform built for customer-facing teams. It brings structure to team email by turning every message into a trackable workflow—so conversations are organized, ownership is clear, and nothing slips through the cracks. Whether you're in support, success, or operations, Cuppa helps your team stay aligned, avoid duplicate work, and resolve customer issues faster—all from one shared inbox.
Cuppa connects directly to your existing email—just link your Gmail, Outlook, or custom domain account, and you’re ready to go. Every inbound message becomes a structured, trackable ticket from day one. Your team can assign owners, leave internal comments, update statuses, and collaborate in real time—without switching tools or opening extra tabs. Everything happens right inside the inbox.
Cuppa starts at just $3.99 for a trial inbox—because we’re bootstrapped and focused on building something sustainable. We hope you understand! After that, it’s $10 per user per month on our Pro plan, which gives you full access to the features growing teams need—without the bloat or high costs of legacy tools. Simple, honest pricing.
Cuppa is built for B2B customer-facing teams that deal with complex, human conversations—not just high volume. Whether you're in support, account management, or operations, Cuppa helps your team stay aligned across functions, track conversations clearly, and maintain visibility from first message to final resolution. We streamline your workflows—so you can stay efficient, collaborative, and cost-effective as you grow.
