Articles
& Guides

Thoughts on the future of customer support from the Cuppa team.

User Experience
Feedback Loop
Customer Feedback
Email Ticketing
Customer Support
Glossary
Library
Founder Stories
Tips
Guides
Customer Support

Fix Slow Customer Support Response Times In 12 Steps

Slow response times in customer support leave you feeling swamped with complaints and drained by never-ending follow-up emails. The result? Dissatisfied customers ready to bolt. Yet, speeding up your customer support response times just takes a clear plan, the right tools, and a fresh mindset. Let’s dive into what causes slow responses, how they harm your bottom line, and how you can fix them in twelve steps.

5 minutes

User Experience

The Best Practices And Principles for Improving User Experience Design

When you focus on the user, you simplify decisions, reduce frustration, and encourage people to take meaningful actions. Let’s dive into fifteen best practices that will help you deliver a user experience people love—and come back to again and again.

5 minutes

Feedback Loop

14 Tips For Closing Feedback Loops: A Guide

Learn how to efficiently close the feedback loop and turn input into tangible results using fourteen straightforward methods that prioritize incoming suggestions, set measurable goals, and communicate progress.

5 minutes

Customer Feedback

15 Ways To Improve Your Customer Feedback Response Time

Improving response time isn’t just about checking a customer service metric off your list. It’s about building trust, demonstrating respect, and showing that you value your customers’ time. But how do you go about this? Check out fifteen proven techniques that you can apply to achieve this.

5 minutes

Glossary

How to Use a Knowledge Base to Improve Customer Experience

Learn how a knowledge base can streamline customer support, reduce response times, and improve satisfaction. Discover tips, benefits, and how tools like Cuppa make managing customer inquiries effortless.

8 min

Glossary

Why First Reply Time Is Key to Customer Retention and How to Improve It

Discover why First Reply Time (FRT) is crucial for customer satisfaction and business growth. Learn actionable tips to improve response times, enhance customer support, and boost team efficiency with Cuppa.

9 min

Email Ticketing

How To Streamline Your Ticketing Process: A Step By Step Guide

About 57% of support teams highlight inefficient ticketing workflows as one of their biggest challenges. How do you minimize these problems, take charge, and streamline your own ticketing system? In this blog, you’ll find thirteen actionable ways to enhance your ticketing operations. These suggestions combine proven approaches, data-driven insights, and practical advice you can start applying today.

5 minutes

Customer Support

16 Actionable Tips to Improve Customer Service Ratings

How can you keep customers in a meaningful, long-term way that makes them stay with you? Check out sixteen proven, actionable strategies to enhance customer satisfaction according to experts.

5 minutes

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