Articles
& Guides

Thoughts on the future of customer support from the Cuppa team.
Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows
Learn what CSAT is, how to calculate Customer Satisfaction Score step-by-step, and how to integrate it into daily, weekly, and monthly workflows to improve customer retention and support team performance.
Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows
April 26, 2025
15 min
Customer Satisfaction Score (CSAT): How to Calculate It and Use It in B2B Customer Support Workflows
Understanding Customer Satisfaction: Your Key to Client Retention as an Agency
Understanding Customer Satisfaction: Your Key to Client Retention as an Agency
April 26, 2025
Understanding Customer Satisfaction: Your Key to Client Retention as an Agency
Why Email Should Be Your Main Customer Support Channel
Small businesses can save money and deliver great customer service by using email as their main support channel. Discover why email ticketing with Cuppa is an affordable customer support solution that lowers stress and boosts customer satisfaction.
Why Email Should Be Your Main Customer Support Channel
April 22, 2025
10 min
Why Email Should Be Your Main Customer Support Channel