Learn How to Elevate Your Business with Exceptional Customer Support

Learn how to grow life long customers through exceptional customer service with Cuppa's definitive guide.

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Articles
& Guides

Thoughts on the future of customer support from the Cuppa team.

User Experience
Feedback Loop
Customer Feedback
Email Ticketing
Customer Support
Glossary
Library
Founder Stories
Tips
Guides
Glossary

How to Create a Customer Journey Map to Enhance Customer Experience

Learn how customer journey mapping provides a visual overview of customer interactions to improve their experience and satisfaction. Discover actionable tips, key stages, and templates to refine your strategy and drive business growth.

12 min

User Experience

13 Tried and Tested Strategies to Improve User Experience

Discover 13 actionable strategies to improve user experience (UX) on your website or app, from simplifying design to enhancing accessibility.

5 minutes

Feedback Loop

Customer Feedback Loop: What It Is And How You Can Create It

Learn everything you need to know about customer feedback loops: what it is, how it benefits your business, its different types, and how you can create it in six easy steps.

5 minutes

Glossary

7 Effective Strategies to Improve Customer Experience and Drive Revenue Growth

Customer experience (CX) is evolving rapidly. Learn how to create meaningful interactions, personalize customer journeys, and adapt to shifting priorities, proactive support, and data-driven strategies to build loyalty and stay competitive.

7 min

Glossary

Effective Change Management in Customer Service: Strategies and Models Explained

Explore effective change management strategies for customer service that help teams adapt to new technologies, overcome resistance, and enhance customer experience. Discover practical models like Kotter’s 8-Step Process and ADKAR to guide smooth transitions and keep your service operations competitive.

12 min

Customer Feedback

8 Best Practices In Using Customer Feedback To Improve Product Development

Customer feedback is key to product success. This guide will introduce you to eight actionable strategies to help you gather insights, prioritize improvements, and turn feedback into actionable changes that drive innovation and growth

5 minutes

Email Ticketing

21 Ways To Improve Customer Support Through Email Ticketing

Struggling with customer support? Explore twenty-one email ticketing solutions to boost efficiency, improve response times, and elevate customer satisfaction—all in one comprehensive guide.

5 minutes

Customer Support

The Ultimate Guide To Extracting Insights from Support Tickets

Improve customer support through email ticketing by transforming inquiries into actionable insights. Discover the right tips and strategies to turn everyday support inquiries into valuable data that drives business growth.

5 minutes

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