Organise and track issues faster with tickets built for seamless collaboration—stay in the loop without switching tools, losing context, or missing updates.
Staying on top of everything can be challenging, especially when multiple team members need to be involved. Instead of forwarding emails or taking screenshots to send in Slack, Cuppa streamlines communication by allowing your team to chat in real time around an email—all in one place.
Turn Messages in to tickets
Turn messages into tickets with ease. Collaborate in real time to solve customer problems—we call them conversations because they’re designed for seamless teamwork.
Tag tickets and track info
Tag and categorize every ticket to keep your team in the loop. With clear insights on customer issues, managers can take action to enhance the customer journey and overall experience.
Tick History
It's important to know what's happenign within each ticket. For each ticket, you will have afull history of everything that is happening in a clean format. So anyone can jump in and help.
Add tasks within tickets
Need to pass a ticket or set a reminder for the next teammate? You can create and assign tasks directly within tickets, keeping everyone aligned and clear on the next steps.
