Cuppa is an email helpdesk and ticketing system designed to streamline customer support. It integrates with Gmail and Outlook to manage emails from both personal and shared inboxes, allowing teams to collaborate efficiently and keep track of customer inquiries.

Cuppa’s shared inbox allows teams to view, manage, and assign incoming emails from a single queue. This ensures that no email goes unanswered and helps in distributing tasks based on team members' expertise, improving response times and customer satisfaction.

Yes, Cuppa allows you to manage personal emails just as efficiently as shared inboxes. You can convert personal emails into conversations, assign tasks to team members, and keep all actions organized in one place.

Cuppa turns emails into manageable tickets. Each inquiry can be assigned, tracked, and resolved efficiently, ensuring that all customer support issues are handled promptly. This helps in maintaining clear communication and improving overall support efficiency.

Yes, Cuppa can automate repetitive tasks to save time and increase productivity. You can set up automated workflows without needing to write any code, allowing your team to focus on more important tasks.

Cuppa improves team accountability by clearly assigning tasks and tracking progress. Team members can see who is handling what, ensuring that responsibilities are clear and nothing falls through the cracks.

Cuppa allows you to track key metrics such as response times, ticket resolution rates, and overall email volume. These insights help in identifying areas for improvement and ensuring that customer support is efficient and effective.

Cuppa reduces data silos by centralizing all email communications in one platform. This ensures that all team members have access to the same information, improving collaboration and decision-making.