Cuppa Audit

Turn Customer Support Insights into Action

Uncover inefficiencies, optimize workflows, and improve response times with in-depth customer support audits. Cuppa delivers clear, actionable insights—so your team can focus on what matters most: exceptional customer experiences.

Customer Support Audits

Optimize your customer support with data-driven audits. Identify inefficiencies, enhance workflows, and ensure your team is set up for success—without the manual effort.

Identify Inefficiencies & Optimize Workflows

Get a clear, data-driven view of your support operations. Spot bottlenecks, streamline processes, and improve efficiency without disrupting daily workflows.

Improve Response Times & Agent Productivity

Enhance team performance with tailored action plans. Reduce resolution times, boost agent effectiveness, and create a smoother customer experience.

Ensure Tools & Processes Are Fully Optimized

Maximize the value of your support software. We assess your CRM, helpdesk, and workflows to ensure everything is set up correctly for peak performance.

Audit & Report Process

Workflow Deep Dive

Uncover hidden inefficiencies and pinpoint opportunities to optimize team structure, processes, and tools for consistent, measurable success.

In-Depth Workflow Analysis

CRM/Support Tool Analysis

Training & SOP Analysis

Report & Roadmap

Receive a detailed audit report with actionable recommendations, enabling teams to streamline workflows, boost efficiency, and achieve measurable results quickly.

Comprehensive Audit Report

Custom Time-Framed Roadmap

Training & Team Plan Reccomendations

Implementation Support

Receive actionable items for in-house implementation or let Cuppa help drive changes across workflows, software optimization, SOP management, and team training.

Detailed Actionable Steps

Fast Turnaround

Measurable Results

How Cuppa helps

you drive growth.

+25%

Reduce ramp-up time, identify bottlenecks quickly, and make data-driven decisions that deliver results faster.

+42%

Streamline workflows, optimize SOPs, and improve team productivity to handle more inquiries effectively.

+84%

Enhance response times and build scalable support systems to improve customer satisfaction and retention rates.