Product Overview

Stand out from the crowd with the best customer experience.

Make sure nothing is missed and give each customer the VIP treatment.

Does this sound familiar?

Missed customer enquiries and messages

Lack of streamlined workflows causing delays and inconsistencies

Struggle to scale and maintain personalization

Long email chains that become cluttered

Inability to track and manage SLAs leading to delayed responses

Lack of team collaboration

Introducing Cuppa

A simple, elegant shared email inbox solution for you and your team.

Increase customer loyalty

Going the extra mile isn't hard with Cuppa. Create an exceptional experience that makes every customer rave about your brand and keep them coming back.

Never miss a customer inquiry again

Always stay on top of customer enquiries and ensure nothing slips through the cracks. Be confident that every enquiry is addressed without any delays.

Increased Business Growth

Great customer experiences don't just keep customers happy; they get them talking about you. Gain a competitive edge and watch your business grow.

Learn How to Elevate Your Business with Exceptional Customer Support

Learn how to grow life long customers through exceptional customer service with Cuppa's definitive guide.

Ready to get started?

No matter how big or small you are, Cuppa helps you streamline your team's workflow, so you can give every client the VIP treatment — and a great first impression.

FAQs

What is Cuppa?

Cuppa’s the simple email ticketing platform built for better customer support. Ditch the cluttered inbox—turn emails into tickets, so your team can handle requests with ease and loop in teammates when needed. Every customer gets the VIP treatment, making that first impression one they won’t forget.

How does Cuppa's shared inbox work?

Connect your email inboxes and give your support team access to everything they need. Turn each email into a support ticket, chat with team members in real-time, and add tasks—all in one simple platform. It’s everything you need to resolve customer issues faster and deliver top-notch support with ease.

Can I use Cuppa for personal emails?

Yes, Cuppa allows you to manage personal emails just as efficiently as shared inboxes. You can convert personal emails into conversations, assign tasks to team members, and keep all actions organized in one place.

How does Cuppa help with email ticketing?

Cuppa turns emails into manageable tickets. Each inquiry can be assigned, tracked, and resolved efficiently, ensuring that all customer support issues are handled promptly. This helps in maintaining clear communication and improving overall support efficiency.

How can Cuppa help with real-time collaboration?

Cuppa facilitates real-time collaboration by allowing team members to comment, mention, and assign tasks within an email thread. This keeps everyone on the same page and ensures that issues are resolved quickly and efficiently.

Who’s Cuppa for?

Cuppa is built for small and medium businesses to handle support emails with ease. It keeps customer support, success, and sales teams aligned by turning emails into tickets and managing conversations all in one place—simple setup, powerful results.

Is Cuppa free? 

Yes, Cuppa has a free tier available for small teams, making it easy to get started with our customer support ticketing platform. Designed for efficiency, Cuppa helps you manage support emails by turning them into tickets, streamlining your workflow. It’s the perfect solution for small and medium businesses looking to deliver great support without the extra cost.