A customer service platform that’s built for tomorrow—not yesterday
Delivering the best customer experience is complicated and takes teamwork behind the scenes. Cuppa simplifies it all, so your customers see your best side every time.
Resolve
Keep teams in sync
With Cuppa, there’s no more juggling windows for side chats, notes, tasks, or messy email forwards. Everything lives in one clean, seamless space. Resolve issues faster, while handling every conversation with care—never making customers feel like just another ticket.
Organise
Shared inbox space
Keep your team’s workflow streamlined and organized with shared inboxes. From sales and support to personal emails, everything lives in one place—making it easy for your team to stay on top of customer enquiries and requests.
Measure
Insights That Drive Action
Go beyond tracking team performance—uncover the "why" behind your customer conversations. Understand what your customers are asking, complaining about, or need help with. Share these insights across teams to close gaps in the user journey, reduce support tickets, and create better, more seamless experiences.
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